Verified Legal & Operational Policy
Last Updated: 22 October 2026
Refund Policy
Official governance and customer assurance document of CakeLelo Foods Private Limited.
CakeLelo Customer Refund Policy
At CakeLelo.com, our highest commitment is to deliver fresh, visually stunning, and palate-delighting artisan cakes.
1. Eligible Conditions for Refunds A full or partial refund will be promptly issued under the following circumstances: - **Transit Damage:** If the cake arrived melted, tilted, or physically damaged during delivery. - **Incorrect Order:** If you received the wrong flavor, incorrect weight, or a missing custom message. - **Delivery Non-Fulfillment:** If our logistics team was unable to deliver your order due to an operational delay exceeding 90 minutes past your scheduled slot.
2. Refund Request Window Because cakes and desserts are perishable food items, please inspect your cake upon delivery. If any defect is noticed, please share a photo with our care team on WhatsApp (+91 98765 43210) or email **care@cakelelo.com** within **3 hours of delivery**.
3. Processing Timeline - **UPI & Instant Wallets:** 2 to 4 business hours. - **Netbanking & Debit/Credit Cards:** 3 to 5 banking days via Razorpay gateway reversal. - **CakeLelo Store Credit:** Instant (valid for 12 months on any future order).
Have questions regarding this policy?
Our customer concierge is available from 08:30 AM to 11:00 PM to assist you.