Verified Legal & Operational Policy
Last Updated: 22 October 2026
Privacy Policy
Official governance and customer assurance document of CakeLelo Foods Private Limited.
Privacy Policy & Data Protection
CakeLelo Foods Private Limited respects your privacy and is committed to protecting your personal data.
1. Information We Collect - **Contact Details:** Name, delivery address, phone number, and email address for order fulfillment. - **Order Specifications:** Selected flavors, customized celebration messages, and photo attachments for edible photo cakes. - **Technical Information:** IP address, browser type, and operating system collected for security and fraud prevention.
2. We Never Store Card Credentials All financial transactions are tokenized and processed through **Razorpay (RBI-licensed payment aggregator)** under PCI-DSS Level 1 compliance. CakeLelo servers never store your credit/debit card numbers, CVVs, or netbanking passwords.
3. Marketing & WhatsApp Communication We only send order notifications (confirmation, baking status, out for delivery) to your provided phone number. You can opt out of promotional announcements at any time with one click or by replying 'STOP' on WhatsApp.
Have questions regarding this policy?
Our customer concierge is available from 08:30 AM to 11:00 PM to assist you.