Privacy Policy
Cakelelo.com by Pingax Foods Pvt Ltd (PFPL)
Website: https://www.cakelelo.com
Effective Date: 10/07/2025
1. Introduction
Welcome to Cakelelo.com, owned and operated by Cakelelo.com by Pingax Foods Pvt Ltd (PFPL) (“Company,” “we,” “our,” or “us”).
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase through our website or mobile application.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
A. Personal Information
When you place an order, register an account, or contact us, we may collect:
· Full Name
· Email Address
· Mobile Number
· Billing and Delivery Address
· Payment Information (processed securely via payment gateway)
· Special Instructions for orders (if provided by you)
B. Automatically Collected Information
When you browse our site, we automatically collect:
· Device Information (browser type, IP address, operating system)
· Usage Data (pages visited, time spent, referral source)
· Cookies and similar tracking technologies (explained below)
C. Optional Information
You may choose to provide additional details such as:
· Birthday, anniversary, or other event dates for customized offers
· Feedback, reviews, or social media interactions
3. How We Use Your Information
We use your personal information to:
1. Process and fulfill orders (including delivery and order confirmation)
2. Communicate with you about your order, offers, and updates
3. Provide customer support and resolve complaints or queries
4. Personalize user experience and recommend products you may like
5. Improve our website and services through analytics
6. Comply with legal obligations under Indian law
We do not sell, rent, or trade your personal data to any third party.
4. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device to improve website functionality and remember your preferences.
How We Use Cookies
· To maintain your login session
· To remember your cart and preferences
· To analyze traffic and improve performance
· To show relevant offers or personalized ads
You can manage or delete cookies anytime in your browser settings. However, disabling cookies may limit some website features.
5. Data Sharing and Third-Party Services
We may share your data only with trusted service partners who help us operate our platform and deliver your orders, such as:
· Payment Gateways (Razorpay, Paytm, etc.) for secure transactions
· Delivery Partners for order fulfillment
· Marketing Platforms (if you’ve opted into our newsletter)
· Legal Authorities when required by law
All third-party partners are bound by confidentiality and data protection agreements.
6. Data Retention
We retain your personal data only as long as necessary to:
· Complete transactions and deliveries
· Comply with legal and tax obligations
· Improve user experience and services
You may request deletion of your personal data anytime (see Section 10 below).
7. Data Security
We use industry-standard SSL encryption, firewalls, and secure servers to protect your information from unauthorized access, alteration, or disclosure.
While we take every precaution, no online transmission is 100% secure. You agree to use the platform at your own risk.
8. Your Rights (Under Indian Law)
As a user, you have the right to:
· Access the personal data we hold about you
· Request correction or deletion of inaccurate information
· Withdraw consent for marketing communications
· Opt out of promotional emails or SMS by using unsubscribe links or contacting us
9. Children’s Privacy
Our services are intended for individuals aged 18 years or above. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us for immediate removal.
10. Your Data Control & Choices
You can manage your information by:
· Editing your account details in your Cakelelo.com profile
· Contacting our support team for data correction or deletion
· Unsubscribing from promotional emails anytime
Requests will be processed within 7 business days in compliance with applicable law.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business or legal requirements.
All updates will be posted on this page with a revised “Effective Date.” Continued use of our services implies acceptance of the updated policy.
12. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of courts in Gandhinagar, Gujarat, India.
13. Contact Us
For privacy-related concerns or data requests, please reach out to:
Cakelelo.com by Pingax Foods Pvt Ltd (PFPL)
📧 Email: support@cakelelo.com
📞 Phone: +91-9898379547
🏢 Address: A-104, Shreeji Icon, Pandit Dindayal Road, Kudasan, Gandhinagar – 382421, Gujarat, India
✅ By using Cakelelo.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as outlined above.