Terms of Use User Agreement

Terms of Use (User Agreement)

Cakelelo.com by Pingax Foods Pvt Ltd (PFPL)
Website: https://www.cakelelo.com
Effective Date: 10/07/2025

1. Acceptance of Terms

Welcome to Cakelelo.com, operated by Cakelelo.com by Pingax Foods Pvt Ltd (PFPL) (“we,” “our,” or “us”).
By accessing or using our website, mobile application, or related services, you (“User,” “Customer,” or “You”) agree to be bound by these Terms of Use, along with our Privacy Policy, Refund & Cancellation Policy, and Website Disclaimer.

If you do not agree with these Terms, please do not use or access our website or services.

2. Eligibility

  • You must be 18 years or older to register, place an order, or use any services on Cakelelo.com.

  • By using our platform, you represent that all information provided is true, complete, and accurate.

  • Use of the site by minors must be supervised by a parent or guardian.

3. Account Registration & Security

  • To place an order, users may be required to create an account using valid details (name, phone, email, address).

  • You are responsible for maintaining confidentiality of your login credentials and for all activities under your account.

  • Notify us immediately at support@cakelelo.com if you suspect unauthorized access or misuse of your account.

  • We reserve the right to suspend or terminate accounts found violating our policies or engaging in fraudulent activities.

4. User Conduct & Responsibilities

By using Cakelelo.com, you agree NOT to:

  • Use the platform for any illegal, fraudulent, or harmful purpose.

  • Upload, post, or transmit any offensive, defamatory, or misleading content.

  • Attempt to hack, disrupt, or interfere with website security or its servers.

  • Copy, modify, or reproduce any content, images, or trademarks without authorization.

  • Engage in false reviews, fake orders, or misuse promotions/offers.

Violation of these rules may lead to account termination, legal action, and/or ban from our services.

5. Intellectual Property Rights

  • All content, logos, product images, text, and designs on Cakelelo.com are the exclusive property of Cakelelo Foods Pvt Ltd or its licensors.

  • You may not copy, distribute, reproduce, or create derivative works from any content without written consent.

  • Unauthorized use of our brand, trade name, or materials will be treated as infringement under applicable Indian copyright and trademark laws.

6. Orders, Payments & Pricing

  • Orders are accepted based on product availability and confirmation of payment.

  • Prices displayed are in Indian Rupees (INR) and inclusive of applicable taxes.

  • Cakelelo reserves the right to modify or correct pricing errors at any time.

  • Payment gateways (Razorpay, UPI, etc.) are handled via secure, PCI-DSS-compliant systems.

  • In case of payment failure or order error, please contact support@cakelelo.com for assistance.

7. Communication & Promotions

  • By creating an account or placing an order, you consent to receive transactional and promotional messages (SMS, email, WhatsApp).

  • You may opt out of promotional messages anytime via email or unsubscribe link.

  • Cakelelo will not share your contact details with third parties for marketing without consent.

8. Reviews & User Content

  • Users may post product reviews, feedback, or comments provided they are truthful, respectful, and non-offensive.

  • By submitting content, you grant Cakelelo a non-exclusive, royalty-free license to use and display such content.

  • Cakelelo reserves the right to moderate or remove any content violating these terms or applicable laws.

9. Limitation of Liability

  • Cakelelo Foods Pvt Ltd shall not be liable for any indirect, incidental, or consequential damages, loss of profits, or data due to use of our services.

  • Our maximum liability in any claim shall not exceed ₹2,000 or the total order value, whichever is lower.

  • We are not responsible for delays caused by weather, traffic, courier disruptions, or other unforeseen circumstances.

10. Suspension or Termination

We may suspend or terminate user access if we suspect:

  • Violation of any law or our policies,

  • Fraudulent orders or payment abuse,

  • Misuse of discounts or referral programs, or

  • Disruption to website or delivery operations.

Upon termination, all licenses granted under these Terms shall immediately cease.

11. Third-Party Links & Integrations

Our site may contain links or integrations (e.g., payment gateways, delivery partners like Shiprocket, or social media).
Cakelelo is not responsible for the content, privacy, or performance of these third-party services.

12. Disclaimer of Warranties

The website and all services are provided on an “as is” and “as available” basis.
We make no express or implied warranties regarding:

  • Accuracy or completeness of content,

  • Availability of services, or

  • Fitness of products for specific purposes.

13. Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts of Gandhinagar, Gujarat.

14. Amendments to the Terms

Cakelelo Foods Pvt Ltd reserves the right to update or modify these Terms at any time.
Updated terms will be posted on this page with the revised Effective Date.
Your continued use of the site constitutes acceptance of the updated Terms.

15. Contact Information

For queries, complaints, or legal notices, please contact:

Cakelelo.com by Pingax Foods Pvt Ltd (PFPL)
📧 Email: support@cakelelo.com
📞 Phone: +91-9898379547
🏢 Address: A-104, Shreeji Icon, Pandit Dindayal Road, Kudasan, Gandhinagar – 382421, Gujarat, India

✅ This User Agreement forms part of Cakelelo.com’s overall Terms, Privacy, Refund, and Disclaimer policies.